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FAQ

 

How long will my order take to arrive?

Orders are processed and shipped within 1-2 business days from the time order was placed. Total delivery time for our Free Shipping is between 8-12 days to most US locations.

Expedited Delivery options (FLEX Delivery = 7-10 days, PREMIUM Delivery = 4-6 days and EXPEDITED Delivery = 2-4 days) are available at additional cost and can be selected at the checkout. Delivery time for International (Non-US) locations may take from 14-20 days from the time of purchase unless specified differently. Sometimes we have Special Sales with Priority International Shipping e.g.  8-12 days shipping.

How does shipping work?

Amazing Garden works with global suppliers and handmade artisans in order to provide you with the best prices and the most awesome products. This means that your order is shipped mainly from different US locations but can be also shipped from one of the Worldwide locations as well (Overseas orders only).  
If you buy different items it is most likely that you will receive more than one package. All US orders are shipped within the 24-48 hours and the longest transit time is up to 10 days unless there is a major Holiday or COVID-19 delay.

Please do not worry if it does not show up immediately. And yes, we do provide a tracking number!

How can I return an item?

For any returns or refunds please see our Return/Refund Policy. If you need further assistance, please contact our support team by sending an email to: support@amazinggarden.net or send a text message to: 1-800-899-6001.

How long will it take for you to reply to my message?

We do our best to respond to all inquiries within 2-4 hours, but please allow up to 24 hours especially on weekends or holidays.