Frequently Asked Questions
1. What types of products does Amazing Garden offer?
Amazing Garden offers a wide range of quality gardening products, including hydroponic supplies, garden tool sets, grow lights, planters, fabric grow bags, and kitchen essentials like bamboo cheese boards and knives.
2. Do you offer grow lights for indoor plants?
Yes, Amazing Garden offers only the highest quality LED grow lights designed for indoor plants. Our grow lights feature full spectrum lighting and adjustable stands, ideal for promoting healthy plant growth.
3. How do I choose the right grow bag for my plants?
Our fabric grow bags come in various sizes to accommodate different plant types. Consider the size of your plant’s root system and growth stage to select the appropriate grow bag. Also, make sure to use the SIZE CHART listed in product photos.
4. Are your garden tools made of durable materials?
Absolutely! Our garden tools are crafted from heavy-duty stainless steel, ensuring durability and rust resistance, making them perfect for long-term use in your garden.
5. What is the best way to care for my hydroponic setup?
To maintain a healthy hydroponic system, ensure you provide adequate light, regularly check the water's pH levels, and use quality nutrients. Amazing Garden offers all the supplies you need to support hydroponic gardening.
6. Do you offer eco-friendly gardening solutions?
Yes, Amazing Garden is committed to providing eco-friendly products, such as our reusable fabric grow bags and ethically sourced materials for our garden tools and home essentials.
7. Can I find home and kitchen products on Amazing Garden?
Yes, in addition to gardening supplies, we offer premium home and kitchen items like stainless steel knives, kitchen knife sets with block, electric kettles, and bamboo cheese boards for everyday use.
8. How do I take care of my garden tools?
To prolong the life of your garden tools, clean them after each use, dry them thoroughly, and store them in a dry place. Regular oiling of metal parts will help prevent rust.
9. Does Amazing Garden ship internationally?
Unfortunately, Amazing Garden does NOT offer international shipping at this time. Shipping times and costs will vary based on your location. Please check our shipping policy for more details.
10. What is your return policy?
We accept returns within 30 days of purchase if the product is unused and in its original packaging. Visit our return policy page for more information.
11. How can I return an item?
For any returns or refunds, please see our Return/Refund Policy. If you need further assistance, please contact our support team by sending an email to: support@amazinggarden.net or by using our website's Live Chat. Please note that our Chat Line is NOT open 24/7, but we still receive all messages sent via the Chat Line.
12. How long will it take for you to reply to my message?
We do our best to respond to all inquiries within 24 hours, but please allow up to 48 hours, especially on weekends or holidays. Our team works hard every day to ensure your orders and inquiries are processed timely. We appreciate your business and your patience!
13. How long will my order take to arrive?
Orders are processed and shipped within 1-2 business days from the time the order was placed. Total delivery time for our Free Shipping is between 7-10 days (+/- 1 day) to most US locations.
Expedited Delivery Options:
- Express Delivery = 2-4 Days
- Expedited Delivery = 4-6 Days
- Standard Delivery = 7-10 Days
These options are available at additional cost and can be selected during checkout. Delivery time for International (Non-US) locations may take 15-25 days from the time of purchase unless specified otherwise. Occasionally, we offer Special Sales with Priority International Shipping, such as 10-14 days.
14. How does shipping work?
Amazing Garden works with global suppliers and handmade artisans to provide you with the best prices and the most unique products. This means your order is shipped mainly from different US locations but may also be shipped from worldwide locations (for overseas orders).
15. Why was my order canceled?
We reserve a legal right to cancel your order without prior notice. The most common reasons for order cancelation are: inaccurate billing or delivery address, payment processing issues, insufficient stock, fraudulent orders, etc. Our team may still try to reach out to the customer as long as accurate contact info is provided.
IMPORTANT: All orders that our system classifies as “High Risk of Fraud” will be canceled immediately without prior notice. These types of orders financially harm our business as well as credit card owners and create issues and chargebacks for our business. The orders will be canceled right away to protect the security and privacy of the credit card holders/owners as well as ours.
If you order different items, you may receive more than one package. All US orders are shipped within 24-48 hours, with a maximum transit time of 12 days unless there is a major holiday or weekend delay.
Please do not worry if your items do not arrive immediately. And yes, we provide a tracking number!