Return And Refund Policy
**COVID-19 POLICY UPDATE**
Due to current COVID-19 situation all exchanges or returns will require a prior approval by our Management team. This measure was necessary to protect the safety of our customers and employees. Make sure you get all the necessary product or pricing info from our Customer Service team before placing your order to make sure we AVOID any future order issues or misunderstandings. We DO value your business, time & money so please don't hesitate to contact us ahead of time so we can answer all the questions and help you make the right decision. This protocol/policy is effective as of March 1st, 2020 and shall remain in effect until further notice.
Your satisfaction is our long-term pursuit and concern. Once your package has arrived, we encourage you to open and check to make sure that the items that we made meet your requirement. Try your items as soon as possible without removing the tags, altering, or washing if applicable.
If you are not 100% satisfied with the quality of your purchase, you can return or exchange your undamaged/unaltered items (Sale items excluded) within 30 days from the purchased date. Shipping cost for certain items or exchanges plus $10 restocking fee will be charged to the customer.
Please note, we only accept full returns on unused, undamaged product that has its original packaging intact. Products negligently packaged and returned damaged will be subject to a reduction of refund or no refund at all.
Our policy lasts 30 days from date of purchase (Sale items excluded). Once the period passes, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We may require photographs or videos demonstrating the problem. It is to be sent to us via email. The final refund will be approved by our Management team.
NO returns will be approved based on the competition pricing (lower price elsewhere) due to a high presence of low quality products sold by out of the country sellers. However, every case will be reviewed independently for possible adjustments.
Additional NON-Refundable items: Gift cards, some health and personal care items, and used or damaged items.
Please do not send your purchase back to the manufacturer. Instead ask us to organize your return.
There are certain situations where only partial refunds are granted (if applicable) and they are listed below:
1. Any item not in its original condition, damaged or missing parts for reasons not due to our error.
REFUNDS: (If applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 48 to 72 hours.
SALE ITEMS (Weekly, Monthly or Holiday):
Only regular priced items may be refunded, unfortunately sale items CANNOT be refunded. The Sale items are marked down with an additional discount percentage usually RED in color. These are the items we want to sell as quickly as possible due to the excessive inventory and are discounted for the same reason.
EXCHANGES (if applicable):
We only replace items if they are defective or damaged within the first 30 days as per our Returns/Refunds Policy). If you need to exchange it for the same or a different item, please send us an email at firstname.lastname@example.org before you send the item back.
We value your business and thank you for your cooperation!
AMAZING GARDEN TEAM